Store Policies

Shipping Policy

We only deliver in our home, Singapore, currently. All your gifts will be delivered by our trusted door-step courier on the date communicated. Our prices are not marked up individually to include courier fees!

Please find the shipping options and more shipping information below. The exact charges will be advised at check out based on the gifts and when you need them by.

  • Free Courier

    - For orders above $100

    - 1-4 working days lead time, deliver on preferred date anytime before 6.30pm, NOT for balloons, NOT on Sundays/PH

  • Courier Type 1

    - Starts from $6

    - 1-4 working days lead time, deliver on preferred date anytime before 6.30pm, NOT for balloons, NOT on Sundays/PH)

  • Courier Type 2

    - Starts from $20

    - 1-4 working days lead time, deliver on preferred date & 3-hour time slot, for gifts/balloons, for Sundays/PH)

  • When will my gift be shipped out after ordering?

    We will contact you via WhatsApp within 1 - 2 working days after you have put in an order to inform you on payment details and whether we can deliver on your preferred date. Please ensure you provide your phone number under Billing Details for us to contact you on payment. Your order is confirmed after payment is made and verified.

    Lead time for fulfilment: Shortest 1 day, longest 4 days, depending on when you order and our schedule.

  • What is the difference between Shipping Details and Billing Details at check out?

    If the gift is to be sent to your recipient directly, please indicate their details under Shipping Details, and your details under Billing Details. We will contact the number under Billing Details for payment, and courier will contact the number under Shipping Details on day of delivery.  Please ensure accuracy of recipient's information for smooth delivery. Re-delivery due to wrong Shipping Details will be chargeable.

  • If I need my gift urgently, how can you help me deliver?

    For urgent same-day or next-day delivery, please WhatsApp us first to see if we are able to customise your gift in time. If possible, we will arrange for Grab Express Delivery and inform you of the cost ($20 and above usually).

  • For non-specific time courier, what time can I expect my gifts? What if no one is home?

    Our courier will deliver to you before 6.30 p.m usually. Please indicate if you need delivery before end of working hours for office delivery. Do provide the recipient's number under Shipping Details so that our courier can contact the recipient on the day of delivery.

  • Will I be able to track the delivery of my gift?

    Unfortunately, this option is not supported by our courier now. Delivery will always be on the date communicated to you unless there are unforeseen circumstances. We will be able to help you check the delivery status on the date of delivery if you WhatsApp us.

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Other Store Policies

Please refer to the following for other store policies:

1. Refund Policy 

2. Privacy Policy

3. Terms of Service