We only deliver in our home, Singapore, currently. All your gifts will be delivered by our trusted door-step courier on the date you have selected provided that you have picked the right shipping option at check-out. Our prices are not marked up per item to include courier fees!
Complimentary Courier/Type 1
- Free for orders above $120, $8 otherwise
- Deliver On Your Preferred Date, min 2 days (Non-Sunday/PH, Delivery is from 9am to 6.30pm for residence, 9am to 5pm for office, no specific time)
- e.g. Order on Mon, Earliest Delivery on Wed
Courier Type 2
- Deliver Next Day/Sunday/Public Holiday/Specific 3-hour Timeslot (excludes Same-Day)
Courier Type 3
- Deliver Same Day (Non-guaranteed, do WhatsApp us first to check availability)
1. We follow the shipping option you have selected at check-out. Do select the correct shipping option corresponding to your preferred delivery date/time. E.g. Need delivery tomorrow - Pick Next Day Courier $20.
2. If no one is at the home/office address to receive, not to worry, courier will place the gift in the riser/hang on the door/ leave on shoe rack/pass to reception, where reasonably possible, and text the recipient to inform them. We will also update you.
3. We strive to do our best for you and we hope you can help to ensure a smooth delivery process by providing the right delivery details, recipient's phone number, and special delivery instructions if any. A re-delivery charge of $10/trip will be imposed for failed deliveries not limiting to those stated below, and re-delivery will only be scheduled on the next 1-3 working days.
- Missing address details (e.g. unit number) and no recipient phone number was given/recipient was uncontactable that leads to failed delivery
- Missing/wrong instructions or address or recipient phone number from customer that leads to failed/wrong delivery
- Waiting time of more than 10 minutes due to circumstances not within our control and due to customer/recipient/address issues
- Address on renovation and no or wrong recipient phone number was given/recipient was uncontactable, and not possible to leave the gift there safely with no prior instructions given
4. The promised delivery timings in the courier options above are our normal promised timings but are subjected to emergency/unusual situations that are not within our control (e.g. accidents, issues with delivery address given by customer). No compensation will be provided for "late" deliveries that are due to customer's responsibilities.
When will my gift be shipped out after ordering?
Your gift will be delivered on the date you have indicated as the preferred date of delivery as long as payment has been made and you have selected the correct corresponding shipping option at checkout.
We will contact you via WhatsApp if:
1. Your payment did not go through
2. The courier option you had selected does not match your preferred date of delivery (i.e. Preferred date of delivery is tomorrow but you did not choose and pay for Next-Day delivery option).
3. Your item is out of stock
4. Your order requires a longer time for fulfillment e.g. bulk orders that cannot be fulfilled within the next few days.
Please ensure you provide your phone number under Billing Details for us to contact you more speedily, otherwise your order will not be delivered until we are able to get in touch with you via email.
What is the difference between Shipping Details and Billing Details at check out?
If the gift is to be sent to your recipient directly, please indicate their details under Shipping Details, and your details under Billing Details. We will contact the number under Billing Details if needed, and courier will contact the number under Shipping Details on day of delivery. Please ensure accuracy of recipient's information for smooth delivery. Re-delivery due to wrong Shipping Details will be chargeable.
If I need my gift urgently, how can you help me deliver?
For urgent same-day or next-day delivery, please WhatsApp us first to see if we are able to customise your gift in time. If possible, we will arrange for Grab Express Delivery and inform you of the cost ($20 and above usually).
For non-specific time courier, what time can I expect my gifts? What if no one is home?
Our courier will deliver to you between 9 a.m. to 6.30 p.m usually. Please indicate if you need delivery before end of working hours for office delivery. Do provide the recipient's number under Shipping Details so that our courier can contact the recipient on the day of delivery.
Will I be able to track the delivery of my gift?
Unfortunately, this option is not supported by our courier now. Delivery will always be on the date communicated to you unless there are unforeseen circumstances. We will be able to help you check the delivery status on the date of delivery if you WhatsApp us.