To ensure the high quality of our products, customized balloons will only be blown up the night before delivery/collection to make sure it can last on the day of the event and for us to ascertain their quality before handing them over to you.
Based on industry standards, the float time for 12" latex balloons are 8 to 12 hours after inflation. The Orbz can last for one week or more but will gradually shrink with time. Bubbles appearing on the vinyl is expected with time.
As it takes a lot of time to design the message on the balloon, we will only accept a maximum of two minor changes after artwork has been sent. Artwork will only be revised once and resent to you for confirmation. If you like a specific design based on our portfolio and would like us to use the same design (with different name), please let us know in advance so we will not come up with new designs. Thank you!
Courier cost will be advised at checkout.
We will contact you via WhatsApp within 1 - 2 working days after you have put in an order request, to inform you on payment details and earliest delivery date. Please kindly DO NOT order if you cannot afford to wait as stocks may take 3 weeks to arrive if we are out of stock. Alternatively, you can drop us an email or Instagram DM to check on the stock availability first.